|
At a Glance
Actionable Information, not just reports
About The Comb Group
The Comb Group is an independent consulting firm. Our organization was formed
on one driving notion: there is untapped potential lying within all
organizations that when identified, drive significant performance improvement.
The Comb Group services help clients achieve their business goals through
planning and execution of projects such as workflow diagnostics, voice over IP
migration planning, call center outsourcing strategy, information technology
planning, and Balanced Score Card delivery.
Why The Comb Group? Because you improve your business the same way bees make
honey…one comb at a time.
The Comb Group was founded in 2001 by CEO Tammye Rushing who has over 17 years
of management consulting and Contact Center Management and Operational
experience. Ms. Rushing created an independent consulting firm that focuses on
strategy first. We start with strategy because it is the key to optimizing the
value of customer interaction, and it provides the proper context for
everything else. Further, it is a high priority for most business and
technology leaders.
Our Services
-
Strategic Planning and Tactical Deployment Services
-
Improved reporting solutions
-
Technology Diagnostic and Improvement Services
-
Strategic and Tactical Employee Retention Planning and Deployment Services
-
Strategic and Tactical Customer Retention Planning and Deployment Services
-
Performance Management Diagnostics and Improvement Solutions
-
Technology Selection and RFP Completion
-
Sales methodology Planning and Deployment Services
-
Softskill sales and service training
-
Workflow Diagnostics and Improvements
-
Customer Touchpoint Analysis
-
Data Acquisition and Analytics Services
-
Workflow Diagnostics and Improvement Services
-
Balanced Scorecard Services
-
Best Practices Gap Analysis Services
-
Microsoft CRM 3.0© Consulting Services
Industry Experience
The Comb Group consultants have a minimum15 years of experience in their
specific area of expertise. Our practices traverse a broad array of industries
including Health Care, Banking, Insurance, the Public Sector, News and Media,
and Small Business.
Phone: 877-393-4483
Local: 469-855-6862
Fax: 972-635-5167
E-mail: sales@thecombgroup.com
The Comb Group
4100 W. El Dorado Pkwy, Suite 100 #365
McKinney, Texas 75070
|
