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For Release 9 a.m. CST
January 2, 2007
Comb Group Announces Clear
PotentialTM Release Availability
R-01 Expected to
heighten awareness of the possibility of affordable Call Center Based
Performance Management Tools
DALLAS - January 2,
2007 - With the Call Center Demo and Conference set in Austin, Texas
just thirty (30) days away, Comb Group Advisors L.L.P. announced immediate
availability of the Contact Center specific Performance Management tool called
Clear PotentialTM (R-01), enabling companies to cost effectively deploy
performance management programs specifically within contact centers. Comb Group
Advisors also announced that an Enterprise version of the tool would be
available March 31, 2007, thus allowing existing customers to maximize returns
across all functions.Clear PotentialTM
has been deployed in several small and large enterprises and total licenses are
approximately 6,000.
The availability of the Clear PotentialTM
product finally brings the power of automated scorecards, core competencies,
and incentive management to small and mid size organizations alike.
"Clear PotentialTM
started just two (2) years ago as a .Net, hosted tool that Comb Group Advisors
offered to clients as an add on service working in tandem with their
performance management services.Once a
prospect or clients sees the power in such a cost effective tool, they
immediately begin to see that performance management systems are possible for
their organizations," said Tammye Rushing, President. "We have held strong to
our services only strategy for the past six (6) years and have continued to
grow profitably.However, our clients
have seen such significant improvements using the tool in such a short period
of time that we decided to make the tool available as a standalone offering."
Large and Small Organizations have
chosen the product
Many customers have
already benefited from deploying Clear PotentialTM. Blue Cross Blue Shield of
Florida recently completed its deployment of the tool to over 1,000 of its
inbound and outbound call center representatives. Among other improvements
noted, this organization realized an immediate return on investment with a 15%
improvement in schedule adherence and a 7% decrease in average handle time.
Clear PotentialTM R-01 Availability
Clear PotentialTM
R-01 is a .Net hosted tool that facilitates resource planning, performance
evaluation and performance based pay compensation calculations with several key
features:automated performance
appraisals, integrated functional and core competencies, individual development
plans, and performance scorecards. The product was founded on the concept that
identification and measurement of employee performance and work quality are at
the heart of a company's success.
Founded
in 2001, Comb Group Advisors L.L.P. is an independent
consulting firm.The organization was
formed on one driving notion: there is untapped potential lying within all organizations that when identified, drive significant performance
improvement, many times without the requirement of additional capital
expenditure.Capabilities
cover a broad array of disciplines, from business process improvement, to
marketing communications, to contact center alignment, from strategic planning
through project management.
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Clear
Potential is either registered trademarks or trademarks of Comb Group Advisors
in the United States and/or other countries.
The
names of actual companies and products mentioned herein may be the trademarks
of their respective owners.
For more information on Clear Potential and Comb Group
Advisors: http://www.combgroupadvisors.com
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