Lack Actionable Information
Moderate Telesales Performance
Poor conversion ratios
What do our customers really think

Lack Actionable Information

Problem:

For most call centers, there is more data available than one could ever desire. The problem is that the data is not in a centralized, single source. Thus, pulling together information to depict agent performance, center performance, or individual performance management including non statistical information such as human behaviors, quality monitoring scores, etc becomes a massively time intensive function.

Solution:

The Comb Group has worked with multiple organizations to design, develop, or acquire the necessary tools and applications to centralize data into one single source. The Comb Group has tools that your organization can start with and then customize so that your organization does not start at ground zero. In addition, The Comb Group has completed a multitude of RFP creation and management engagements in which our organization has worked alongside our customers to find the appropriate tools in a cost effective manner.

Moderate Telesales Performance

Problem:

You have a strong marketing presence. Your marketing programs are “making the phones ring” in the telesales center. Yet, conversion ratios are lower than expected. To maximize penetration of new and existing markets your Telesales staff need much more than selling skills. They need consulting skills. They need problem-solving skills. They need negotiating skills. They need relationship-building skills. Skills that help them convert more of what prospects are saying in general conversation into key selling information, listen more and hear less, understand how marketing campaigns and sales performance work in tandem to generate revenue, rise above the competition, reduce the cost of sale while maintaining relationships.

Solution:

The Comb Group has worked with several organizations through our Sales Performance Optimization (SPOÔ)service services. This service provides a method to improve and sustain high sales performance over time. Driving revenue increases in the next quarter of business after improvements is a must.

Success Stories:

Financial Services-Telesales Improvement

Poor conversion ratios

Problem:

You have a strong marketing presence. Your marketing programs are “making the phones ring” in the telesales center. Yet, conversion ratios are lower than expected. To maximize penetration of new and existing markets your Telesales staff need much more than selling skills. They need consulting skills. They need problem-solving skills. They need negotiating skills. They need relationship-building skills. Skills that help them convert more of what prospects are saying in general conversation into key selling information, listen more and hear less, understand how marketing campaigns and sales performance work in tandem to generate revenue, rise above the competition, reduce the cost of sale while maintaining relationships.

Solution:

The Comb Group has worked with several organizations through our Sales Performance Optimization (SPOÔ)service services. This service provides a method to improve and sustain high sales performance over time. Driving revenue increases in the next quarter of business after improvements is a must.

Success Stories:

Financial Services-Telesales Improvement
Media & Radio Networks-Sales Optimization and Technology Selection

What do our customers really think

Problem:

Your organizations continues to “conduct surveys” but you still do not have a good idea of what your customers really think of your products, services, or service. You have rich data within your desktop applications such as Clarify, Siebel, or other proprietary systems but you can’t relate the data to what customers really think about your organization.

This is most likely because your “data” does not provide actionable information, information that you or your department can truly act upon to correct issues, enhance service, increase cross sells, or simply meet customer expectations.

Solution:

We have developed a service that introduces a customized approach to help our clients meet and exceed service, sales and retention goals.

For a minimum customer fee per month, we contact your customers verbally and in writing to provide you with leads, service issues, and sales data to help you retain and grow your customer base more consistently.

Everyone thinks they have time to stay in touch themselves. But, just look at the last 3 months, how many times has your current customer base heard from you just to say hello and see if they have any questions. Let us help you manage your existing customers while you acquire new ones.

Success Stories:

Marketing - Actionable Infomation